Service and support
Privacy Policy
Privacy Policy

Protecting the privacy and safeguarding the personal and financial information of our customers and website visitors is one of our primary responsibilities. The following privacy statement explains how Penzo Limited collects and protects your information. The term "Penzo Limited " herein includes all companies and divisions within the Penzo Limited family of companies. By opening an account with Penzo Limited or using our website, you consent to the collection and use of your personal information by Penzo Limited in accordance with this Privacy Policy.

Cookies

We use cookies and web beacons (also known as web behavior tags or single-pixel GIF images), and other technologies (collectively referred to as cookies) to obtain usable data to enhance your user experience and help us better understand you. cookies are small text files that are issued by a web server and may be stored on your computer. Cookies allow us to understand how you visit our website, when you return to the website, which pages you visit, and to recognize that you are logged in when we receive a page access request from your web browser. The information we may store in the cookie points to personally identifiable information that you submit on our site. Cookies can be read by us and do not contain any personal information, nor do they contain any account or password information. We cannot and do not collect information about your browsing on other websites.

We may share information about users' visits to our site with reputable advertising companies for the purpose of Internet advertising targeting. The information shared may not be used for personally identifiable purposes. We may also use third party software to track and analyze visit and traffic data, including page requests, form requests, and click paths, and such tracking may set cookies on behalf of Penzo Limited .

All web browsers allow you to set cookies to be blocked, and if your web browser is set to allow cookies, you consent to our use of cookies in the manner described above. if you choose to block cookies, you may still use our services, but some features may not function as originally designed.

 

Sharing Personal Information with Penzo Limited Affiliates and Partners

Penzo Limited may not sell, license, rent, sell or disclose your personal information to any affiliate or third party for any reason, except as follows: If your personal information is needed to provide you with a product or service you have requested, or to provide you with the opportunity to use a product or service provided by one of our affiliates, then Penzo Limited may share that information with its affiliates.

To improve the quality of our services, we may engage other companies to perform certain internal tasks such as account processing, fulfillment, customer service, customer satisfaction surveys, or other data collection tasks related to our business. We may also provide customer information from our database to non-affiliated third parties, including your name, address, phone number, and email, to help us analyze and identify customer needs and inform them about products and services, or to perform general marketing and market research.

Penzo Limited also works with non-affiliated third parties to provide valuable, high quality products and services to our customers. To ensure that such products and services meet your needs and are delivered in an effective and appropriate manner, Penzo Limited may share some of your personal information with these non-affiliated third parties.

For all non-affiliated third parties that share your non-public personal information with Penzo Limited , we ask that they agree to keep your information confidential and use it only for limited purposes, in cooperation with Penzo Limited , or to comply with the law. In addition, when non-affiliated third parties provide products or services to you, we generally require them to disclose that the extension of such products or services is due to your relationship with Penzo Limited . We also seek to ensure that these non-affiliated third parties implement appropriate data security measures to ensure that there is no unauthorized access to, or use of, your personal information.

Penzo Limited reserves the right to provide your personal information to regulatory, law enforcement or other governmental authorities when required by law to do so. We may also disclose your information if required for credit auditing or collection agency purposes, or to protect our rights or property. If at any time you choose to purchase a product or service from another company, such as by clicking on an advertisement on a website owned or controlled by Penzo Limited , the personal information you share with that company will no longer be subject to our Privacy Statement. We are not responsible for the privacy policies or the content of linked sites and have no control over the use and protection of the information you provide or that is collected by those sites. At any time when you choose to link to a co-branded site or visit a linked site, you may be asked to provide registration or other information. Please note that the information you provide will be passed on to a third party and you must first familiarize yourself with that third party's posted privacy policy.

 

Security of Personal Information

We use network security software, systems and procedures to provide you with a secure trading environment and to protect your personal, financial and transactional information. When you open an account with us, you will be given a unique account number, user name and password. Your account number, user name and password will only be known to a small number of Penzo Limited employees who are required to have access to this information for their work. Please remember that you are the primary person responsible for maintaining the security of your account information such as your account number, user name and password. We strongly recommend that you do not disclose this information to anyone else.

Our website and online account opening pages use encryption technology to protect the transmission of information between us and you, and we use an e-commerce certification authority (Certificate Authority) to authenticate our website, secure transactions and customer online applications, and help you know if you are connecting to our website.

 

Changes and Opt-Out of Privacy Statement

Once Penzo Limited has materially changed the content of this privacy statement, the revised privacy statement will be posted on the website immediately. By opening an account with us, you agree that the electronic notice of a change to the Privacy Statement posted on the Site will be the actual notice.


Any dispute arising out of this Privacy Statement must be governed by this Notice and Penzo Limited 's Customer Agreement. If you have any other questions that are not covered by this statement, please contact our customer service representatives.